A: No, ProTech Service is a fully mobile mechanic service. We come directly to the vehicle’s location, whether it’s at a private seller’s home or a dealership in Anaheim and across Orange County.

A: For our Extended Inspection, we use professional mobile vehicle ramps and high-clearance jacks to safely elevate the car on-site. This allows us to perform a thorough underbody, suspension, and leak check anywhere.

A: No, your presence is not required. You can arrange the time with the seller, and we will handle the rest. Once completed, we will send you a comprehensive digital report with photos and video. 

Please note: If you choose not to attend in person, you will just need to coordinate the inspection time with the seller yourself. Once the schedule is set and 100% prepayment is cleared before our mechanic dispatches, we will perform the inspection on-site independently, and you can focus on your day.

A: No, we do not contact dealers or sellers directly, nor do we participate in price negotiations. 

ProTech Service operates strictly as an independent third-party inspection service. To guarantee 100% honesty and unbiased results for our clients, we maintain zero business relationships with dealerships and never accept any third-party offers or incentives. Coordinating the inspection time with the seller remains the client's responsibility.

A: Yes. We can inspect vehicles at most major auto auctions.

However, auction inspections are different from our standard pre-purchase inspections because they are subject to the auction’s rules and restrictions. Depending on the auction, we may not be permitted to perform a full road test, connect a diagnostic scanner, raise the vehicle, or access certain vehicle systems. In some cases, the vehicle may not have a working key, making parts of the inspection impossible.

If you’ve used our pre-purchase inspection service before, we want to be transparent that an auction inspection cannot provide the same level of evaluation. We’ll always explain these limitations before scheduling, so you know exactly what to expect.

Our standards remain the same, the scope of the inspection is limited only by the auction’s rules.

A: Yes, both our Regular and Extended Pre-Purchase Inspections include a full Carfax history report at no extra charge.

A: The duration depends on the type of pre-purchase inspection you choose. A Regular Inspection takes about 1 to 1.5 hours, while an Extended Inspection typically takes 1.5 to 2 hours. How you receive your results depends on whether you are present at the location:

• • If you attend in person: Our mobile mechanic will walk you through the vehicle at the end of the inspection, show you all identified issues, and hand you a handwritten paper report. We will also follow up by sending photo and video evidence of any malfunctions.

  • If you cannot attend in person: Our goal is to make you feel as if you were right there with us. We conduct a thorough analysis and compile a comprehensive digital inspection report filled with detailed photos and videos. Preparing this electronic report takes approximately 2 additional hours after the inspection is complete.

A: No. Booking an appointment is 100% free and carries no financial obligations. You do not need to pay anything at the time of scheduling

A: Yes. If you (the buyer) will not be present at the vehicle's location during the inspection, we require 100% prepayment before we leave for the appointment. Payments must be cleared before the scheduled dispatch time.

A: If we are unable to perform the inspection due to our fault (e.g., unexpected mechanical delays or scheduling conflicts on our end), you will receive a 100% full refund immediately.

A: If we arrive at the location but the inspection cannot be performed due to the dealer, seller, or client's fault (e.g., the car was sold, the dealer refuses the inspection, the vehicle is missing, or keys are unavailable), a travel fee will be charged depending on the location. The entire remaining balance of your payment will be fully refunded to you.